Report A Missed Collection
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Report a Missed Collection

 
What has been missed? *
What has been missed?
 

Please note, you are required to fill in all fields marked with a red asterisk.

 
Before we ask for your details, please answer the following questions. If any of the answers are 'No', then this does not constitute a missed collection.
 
 
Your waste was out by 6:00AM on the day of collection? *
Your waste was out by 6:00AM on the day of collection?
Your recycling was out by 6:00AM on the day of collection *
Your recycling was out by 6:00AM on the day of collection
You have waited until 3:00PM and your collection still has not been made *
You have waited until 3:00PM and your collection still has not been made
Your rubbish contained the correct household waste and was not left loose in the bin or scattered on the pavement *
Your rubbish contained the correct household waste and was not left loose in the bin or scattered on the pavement
Your box contained the correct recyclables and was not left loose on the pavement *
Your box contained the correct recyclables and was not left loose on the pavement
Your bin contained only the correct garden waste *
Your bin contained only the correct garden waste
The waste was in approved containers only? *
The waste was in approved containers only?
Your waste was on the kerbside (unless you're qualified for an assisted collection due to your disability or as an elderly person) see link below *
Your waste was on the kerbside (unless you're qualified for an assisted collection due to your disability or as an elderly person) see link below
Your recycling was on the kerbside (unless you're qualified for an assisted collection due to your disability or as an elderly person) see link below *
Your recycling was on the kerbside (unless you're qualified for an assisted collection due to your disability or as an elderly person) see link below
The waste was easily accessible from the street? *
The waste was easily accessible from the street?
 
 
If all of the above apply, please proceed to report it to us.
 
Please note that green waste and bulky items will not be collected.
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